Solutions Engineer

Remote or Vancouver, BC
We're looking for our very first Solutions Engineer to come in and help top-tier third-party developers build and launch dApps on Flow. We're seeing tremendous developer interest and already have a number of large brands and creatives building on our platform. You'll be coming in at the very earliest stages of helping introduce this new paradigm of digital collectibles to the world.

Your goal: ensure third-party developers are never blocked from going live on Flow due to technical questions.
About the role:
  • Serve as the first technical point of contact for top-tier third-party developers interested in building on Flow, hopping on calls to answer technical questions directly
  • Work cross-functionally—and especially closely with our Engineering team— to ensure third-party developers are getting best-in-class service
  • Create and publish support content (articles, videos, etc.), addressing frequently asked questions and new features, building up a library of self-serve material for developers
  • Bonus: be willing and able to dive into the code to help solve developer problems
About you:
  • Experience in developer technical support
  • Have an eat-sleep-breathe developers mentality
  • Available to support developers almost all the time
  • Bonus: experience working as a developer
  • Bonus: experience with blockchain development (smart contracts, in particular)
A little about us:

Flow is the blockchain for builders. Created by Dapper Labs, the team behind CryptoKitties, Flow blockchain is designed for a new generation of consumer apps, games, and the digital assets that power them. Flow helps developers build the kinds of applications people want to use, with a focus on consumer-friendly onboarding and the ability to handle mainstream scale.

The Flow team is a humble and curious bunch of builders and scientists who share a passion for blockchain technology and the new kinds of software it enables. Our people are our greatest strength: our diverse team flourishes in an environment where personal autonomy and professional growth are encouraged. We value our culture above else; regardless of where you came from or what you studied, your role here will necessitate both a high level of creativity and strategic thinking on complex issues.

More about Flow:

At Flow we recruit the best and foster an environment that empowers our team. That means a workplace that is diverse, inclusive, and open-minded. We welcome applicants of all backgrounds, regardless of race, colour, religion, sexual orientation, gender identity, national origin, or disability. Don’t sweat it if you don’t have everything listed in the above requirements. Our values include continuous improvement and curiosity. If you have some of these qualities and believe that this is the position that will make you excited to work every day, then we want to hear from you! 

Our people are what makes our team special - because of that, we work hard to provide our full-time team members perks that make their lives better by offering:

 Flexible vacation & work policy - as we accomplish our goals, time off is more than a must. We offer minimum 15 days off per year with no hard limit for our high impact individuals. As a remote-first company, live and work from where it suits you best.
 Diverse opportunities for learning and development - we provide resources for conferences, classes, books, and other opportunities to maintain and expand your skill set and professional growth.
 Fitness reimbursements - stay fit with our reimbursements for health-related benefits like gym memberships, fitness apps, and personal training.
 Top-Line equipment - in addition to receiving a company smartphone of your choice with a paid voice/data plan, every team member receives a generous equipment budget to try new gadgets, tools, and platforms.
○ Flexible parental leave policies - We understand the importance and demands of a growing family. In addition to state, provincial, and federal leave allowances, parents on the team have the flexibility to work from home or take days off when family needs to come first.
 When safe to return to our office, those in Vancouver who choose to do so can fuel up with healthy snacks and coffee, get fit with an onsite gym, recover with onsite RMT/acupuncturist, and meet the many furry friends of our dog-friendly office!

Check out our careers page to learn more about what other benefits we offer!