Enterprise Success Coach

Vancouver, BC
We're looking for an Enterprise Success Coach to join our Customer Success team. The Customer Success Team does exactly what our name implies. We help our customers be successful, and not just with ZenHub. We aim to understand how ZenHub can be used to support the behaviors and practices that our customer's teams use to drive kaizen.

We work with the Sales Team as partners, sharing responsibility for our customers. Sales has primary responsibility for finding and signing customers, Customer Success has primary responsibility for maintaining and growing our customer base. We work together with Sales to identify accounts that need attention and care. We aim to work proactively with our Customers rather than reactively. Sales keeps track of the queue of upcoming renewals, Customer Success works the queue to ensure that their use of ZenHub is growing on a continuous basis.

Simply put, we help the small teams that roll out ZenHub become so productive, that they turn into influencers that lead to explosive growth, change, and phenomenal outcomes. This in turn, fuels our growth.

A little about us:

ZenHub is the leading team collaboration and project management suite built into GitHub and GitHub Enterprise. At ZenHub, every team member is charged with getting to know customers deeply, learning how to solve their toughest problems, and turning them into evangelists.

Our customers are smart cookies: some of the best teams at companies like Imgur, NASA, Microsoft, Docker, and Zenefits use ZenHub to stay in the zone. Ideal team members are technical enough to get their hands dirty and product-focused enough to help translate customer requests into product features.
What we’ll accomplish together:
  • An Enterprise Success Coach primarily works with our ZenHub Enterprise users. You'll interact directly with the teams that run ZenHub for their companies, and their users via Freshdesk, Email, Twitter, Slack and "in person" (video conferencing counts).
  • You'll host webinars, run targeted coaching sessions via video, attend "road shows" all with an aim at growing the adoption of ZenHub usage through the evangelism of modern ways of working.
  • You'll track progress against growth goals and regularly report on it.
  • You embrace agility and always think about how ZenHub helps your companies achieve the outcomes they are striving for.
A little about you:
  • A few years working at or with medium and large scale companies (think thousands of employees, not tens)
  • Ability to manage 15-20 high-touch enterprise customers
  • Data-driven approach to working
  • Engaging Presentation skills (you're a performer)
  • Deep understanding of Agile / Scrum / Lean / DevOps / etc
  • Industry certifications a plus (Scrum / SAFe / Scrum@Scale / etc )
  • Ability to mentor new hires and Customer Support Coaches
More about ZenHub:

At ZenHub we recruit the best and foster an environment that empowers our team. That means a workplace that is diverse, inclusive, and open-minded. We welcome applicants of all backgrounds, regardless of race, colour, religion, sexual orientation, gender identity, national origin, or disability.   

Because we care about our team, we work hard to provide perks that make their lives better by offering:
- Flexible vacation & remote work policy - most team members take between 15-20 days off per year, but we have no hard limit (for our co-ops & interns, vacation is instead paid out on each pay)
- Diverse opportunities for learning and development
- On-site gym and fitness reimbursements
- Dog friendly office!

Check out our careers page to learn more about what other benefits we offer!