IT Support Specialist

Vancouver, BC
We're looking for an energetic candidate for our IT team to help facilitate our technical onboarding procedures and contribute in shaping the way our revolutionary new technology is introduced and adopted by new audiences—all in a fast-paced environment!

The ideal candidate will thrive in resolving day-to-day technical issues, offer proficient knowledge of Mac OS, convey enthusiasm while administering onboarding methods, and contribute to the overall approach of IT.

A little about us:

Axiom Zen is a startup that builds startups. Founded in 2012, we have built dozens of products and four standalone companies, serving hundreds of millions of consumers. Our companies include Dapper Labs (the makers of CryptoKitties, the world’s most popular blockchain game), ZenHub (improving developer productivity in startups and Fortune 500), and Routific (leading route optimization platform).

Axiom Zen was named first among Canada’s Most Innovative Companies in 2016. Born on February 28, 2018, Dapper Labs is the home of CryptoKitties. The group was spun out of Axiom Zen to spread the benefits of blockchain technology through entertainment and play. Dapper Labs has an internal game studio as well as social platform and infrastructure teams that are building different products for the blockchain space. Notable investors in Dapper Labs include Andreessen Horowitz, Union Square Ventures, Venrock, Google Ventures, Samsung, and the founders of Dreamworks, Reddit, and Zynga, among others.
What we’ll accomplish together:
  • Support Axioms across the portfolio with all of their IT needs
  • Facilitate technical onboarding procedures to ensure new Axioms are set up for success
  • Collaborate effectively with our Operations team to coordinate and dispatch tech in a highly dynamic and mobile workforce
  • Acquire and monitor the tech supply for our ever expanding team
  • Respond constructively to high-priority incidents and efficiently restore operations
  • Enable new Axioms to better understand their computers and tools 
  • Create/update documentation and user guides
A little about you:
  • You are curious about technology and like to tinker with new things
  • You are comfortable working with MacOS to support others and resolve their issues
  • You are passionate about onboarding and comfortable setting an engaging tone to energize new members throughout the portfolio
  • You understand basic UNIX scripting and don’t shy away from the command line
  • You are a natural troubleshooter, comfortable solving problems with no prior experience of the issue or product
  • You are excited to learn about best IT practices and put that knowledge to the test
  • You have a strong ability to collaborate with cross-functional teams and build solid working relationships with everyone in the organization, from individual contributors to the CEO
  • Like us, you believe in process and the importance of planning, but you can roll with the punches and prioritise impactful tasks on-the-fly