Senior Risk / Fraud Analyst

Remote or Vancouver, BC
Dapper Labs is at an inflection point in our journey and it might be the perfect time for you to join us. Less than 6 months ago we launched NBA Top Shot on the new Flow blockchain and it is already on track to be the fastest-growing marketplace in history. Over $200 million in sales in the past 30 days – we now need to scale our systems to handle the demand.

We are building out a world-class fraud protection team to safeguard our community as we continue growing this unprecedented peer to peer marketplace. Our priorities are to protect the experience of customers trading on the marketplace at all costs while allowing regulatory-compliant withdrawals as quickly and easily as possible.

The ideal candidate:

As a senior fraud analyst, you have helped strategize, define, and build fraud systems from tooling & workflows to investigations. Previous experience working against consumer-oriented payment fraud and in high-pressure, time-sensitive environments is necessary, ideally serving passionate communities. You'll be ready for the pace of a high-growth startup and excited to put the systems and sweat equity in place to help take us to the next level.

Your goal will be to help accelerate Dapper's growth as a trusted platform by using data and providing insights in order to protect our community and user-base.

We're looking for analysts and hands-on leaders who can help us protect against fraud while ensuring an awesome customer experience – if you think you should lead or be a part of this team, please apply and tell us why.
What we’ll accomplish together:
  • Work cross-functionally to analyze large amounts of behavioural and transaction data to uncover fraudulent behaviour and activity.
  • Identify red flags, suspicious activity, investigate patterns / typologies and work on appropriate solutions.
  • Make time sensitive decisions across a variety of user restrictions (payments, withdrawal of funds, account level access).
  • Work through Sift dashboard (a machine learning tool) and analyze credit card data to determine risk level and make time sensitive decisions (approve and reject transactions).
  • Analyze chargeback data to identify fraud trends and prepare chargeback reports.
  • Take a wholistic view of a user's transactional journey to identify bad actors
Growth opportunity:
  • Improve operational efficiency (reporting, tooling, investigations etc.)
  • Work with product to determine better user flows for various procedures (user experience with respect to withdraws, and credit card processing)
  • Convert analytic insights into recommendations for specific fraud projects and initiatives
  • Work with the fraud team to determine user-facing policies and experience (ie: marketplace policy)
What you need:
  • Strong skills in data analysis, investigations, and an understanding of how fraudsters think.
  • Minimum five years of proven fraud detection and prevention experience.
  • Extensive knowledge in card-not-present fraud schemes, its risk prevention methods and detection tools for digital and virtual goods
  • Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.;
  • Creative thinker who considers problems from a customer perspective while being pragmatic and solutions oriented when solving them.
  • Ability to multitask and shift priorities on short notice, including working in a dynamic fast paced tech environment with multiple stakeholders.
  • Experience and or interest in cryptocurrency is also an asset.

More about Dapper Labs:

Dapper Labs is the world's first blockchain entertainment company. We are the creators of industry-leading experiences including CryptoKitties and NBA Top Shot, as well as Dapper Wallet, the simplest way to manage your assets and use the blockchain. We are also the original developers behind Flow, a new decentralized blockchain designed from the ground up for scalability and ease of use.

Our mission at Dapper Labs is to make the world a more open, empowering, and enjoyable place through consumer adoption of decentralized technologies. We have raised over $350M from leading VCs including Fred Wilson (USV) and Chris Dixon as well as Venrock, Samsung, Google Ventures, Coatue, NBA players, and global artists, among others. Dapper Labs partners include the NBA and NBPA, the NFL-PA, Ubisoft, Warner Music, Turner, Dr. Seuss, Genies, and the UFC, as well as 100+ others.

Visit our website to learn even more about Dapper Labs, including information about benefits and perks.