Director/Head of Fraud Operations

Remote or Vancouver, BC
Dapper Labs is at an inflection point in our journey and it might be the perfect time for you to join us. Less than 6 months ago we launched NBA Top Shot on the new Flow blockchain and it is already on track to be the fastest-growing marketplace in history. Over $200 million in sales in the past 30 days and nearly 300k active users driven by organic growth. We're now profitable and ready to invest in building out the ecosystem so everyone can benefit.

We believe in an open digital future: one where people own the assets they pay for and have full transparency into the software they're using. We believe users should have the choice to leave apps without leaving the underlying network, and that the users and developers that constitute a network should benefit directly from the value they're helping create. Crypto, or blockchain, is the technology that enables this future. Blockchains are public computers that anyone can access, everyone can trust, and no-one can block or take down. Currencies and collectibles are only scratching the surface of what's possible.

As the Director of Fraud Operations, you will be responsible for building your team, defining and implementing fraud strategy and rules, and generally build strong operational excellence within the fraud operations team. We're looking for a hands-on leader who can help us protect against fraud while ensuring an awesome customer experience.
What we’ll accomplish together:
  • Hire and manage a team of experienced analysts, managers, data scientists, and strategists
  • Set the vision and execution of fraud policies and ongoing management to protect the community and the company
  • Develop and deliver strong KPIs and reporting frameworks to company leadership
  • Actively manage the changing risk landscape among the community and transactions, and own the overall risk mitigation program
  • Build all the end-to-end processes and workflows to efficiently manage the growing number of users, transactions, and the subsequent fraud vectors.
  • Work cross-functionally with product and engineering to implement proactive measures to mitigate fraud in the product
  • Work with communications teams to deliver targeted information relevant to the marketplace community
What you need:
  • Minimum of 6 years of fraud/risk management experience, with at least 2 years leading the fraud function
  • An "in the weeds" mentality, being able to be a tactical leader as well as a strategic leader
  • A history of managing and building teams in a fast paced, distributed/remote environment, across multiple roles within fraud operations
  • The proven ability to work with teams across the organization, including product, engineering, marketing, etc.
  • Ability to identify gaps and challenges, then plan and execute in a fast-paced environment, under tight deadlines, and high visibility
  • The ability to identify tools to improve the fraud team function
  • Self-starter with an entrepreneurial spirit.
More about Dapper Labs:

Dapper Labs is the world's first blockchain entertainment company. We are the creators of industry-leading experiences including CryptoKitties and NBA Top Shot, as well as Dapper Wallet, the simplest way to manage your assets and use the blockchain. We are also the original developers behind Flow, a new decentralized blockchain designed from the ground up for scalability and ease of use.

Our mission at Dapper Labs is to make the world a more open, empowering, and enjoyable place through consumer adoption of decentralized technologies. We have raised over $300M from leading VCs including Fred Wilson (USV) and Chris Dixon as well as Venrock, Samsung, Google Ventures, Coatue, NBA players, and global artists, among others. Dapper Labs partners include the NBA and NBPA, the NFL-PA, Ubisoft, Warner Music, Turner, Dr. Seuss, Genies, and the UFC, as well as 100+ others.

Visit our website to learn even more about Dapper Labs, including information about benefits and perks.