Senior UX/Product Designer (Fast Growing SaaS Leader)

Vancouver, BC
We’re looking for an exceptional Senior UX/Product Designer to lead user discovery, design solutions loved by the users, and connect design strategy with business results. You will own the full UX development cycle, with a user insight driven strategy.

Every one of us shares a common vision: to create the future we want to live in. We need the right people to help us realize that vision.

A little about us:
ZenHub is the leading team collaboration and project management suite built into GitHub and GitHub Enterprise. At ZenHub, every team member is charged with getting to know customers deeply, learning how to solve their toughest problems, and turning them into evangelists. Every one of us shares a common vision: to create the future we want to live in. We need the right people to help us realize that vision.

Our customers are smart cookies: some of the best teams at companies like Imgur, NASA, Microsoft, IBM, Apple, Comcast & SAP use ZenHub to stay in the zone.

If you are looking for a new challenge within a dynamic and fast­ growing technology company and if you want to create outstanding products, we want to hear from you.
Scope of your role:
  • Drive design process improvement with UCD /Design thinking approach
  • Identify research needs for making design decisions and facilitate gathering and synthesis of insights into user requirements (quantitative and qualitative user research)
  • Mentor designers on the team and strengthen the UX practice
  • Clearly communicate connection points between user goals, data, context of use, best practices to provide clear rationale for design decisions
  • Identify & evaluate user requirements in collaboration with product managers
  • Initiative, drive, facilitate or participate in collaborative design thinking exercises across the larger team to create intuitive user flows
  • Quickly iterate on multiple design explorations to arrive at simple, robust solutions that are cohesive, fluid, familiar, and contextual
  • Apply a systems approach to interaction design including building and maintaining IXD guidelines and specifications
  • Create UX deliverables to communicate designs: high to low fidelity wireframes, functional specifications and interaction guidelines, site maps, user scenarios, flows, visual comps, prototypes, production assets etc.
A little about you:
  • You have 6+ years experience as a UX/Product Designer working in software space. 2+ years of those are in a senior or lead role within a team of more than one designer
  • You have a strong portfolio showcasing your best work with examples of UX artifacts
  • You have a defined, vetted process for making design decisions
  • Proven contribution in providing deliverables for UX, interaction, and visual design skills for web applications
  • A solid grasp of user-centered design (UCD) methodologies from discovery to design validation
  • Experience mentoring and collaborating with designers
  • Experience working within cross-functional teams within agile methodologies
  • You are comfortable with end to end solutioning: research and design
  • You seek out user insights and data to clearly define the problem first to arrive at user-centered solutions
  • You’re comfortable articulating your ideas and can provide clear rationale for design decisions made. You are open to seeing through another lens and can evaluate that feedback in a design context
  • Your are an active listener and learner who is not afraid to change your mind
  • You know the definition of success is proven through metrics, KPIs, and user testing
  • You see the big picture and the system as a whole and always consider how design decisions impact the larger eco-system  
  • You are comfortable taking the lead to drive projects forward and define design direction
More about ZenHub:

At ZenHub we recruit the best and foster an environment that enables our team. That means a workplace that is diverse, inclusive, and open-minded. We welcome applicants of all backgrounds, regardless of race, colour, religion, sexual orientation, gender identity, national origin, or disability.   

We offer compensation commensurate with the high level of talent we seek, extensive benefits, and flexible time off policy.