Senior Quality Assurance Analyst

Vancouver, BC
We're looking for a top-tier Senior Quality Assurance Analyst to help us build a culture of high quality. You’ll support the development team to do their best work and deliver a product our users love.

The ideal candidate will be excited to shape and own how ZenHub does quality assurance. Detail oriented and user-focused, the Senior Quality Assurance Analyst needs to sweat the small stuff, so our users don’t have to. You’ll be working with Engineering, Success and Product teams to build a process that enables everyone to ship with confidence.

A little about us:

ZenHub is the leading team collaboration and project management suite built into GitHub and GitHub Enterprise. At ZenHub, every team member is charged with getting to know customers deeply, learning how to solve their toughest problems, and turning them into evangelists.

Our customers are smart cookies: some of the best teams at companies like Imgur, NASA, Microsoft, Docker, and Zenefits use ZenHub to stay in the zone. Ideal team members are technical enough to get their hands dirty and product-focused enough to help translate customer requests into product features.
What we’ll accomplish together:
  • Work closely with the Engineering and Product teams to establish a culture of quality
  • Lay the groundwork for a robust SaaS and Enterprise quality assurance process
  • Participate in business requirements and functional specifications reviews early in the development lifecycle
  • Identify areas of opportunity to automate our testing process
  • Evaluate, refine and optimize existing regression test suite
  • Report test results to find, isolate, document, regress and track bugs through resolution
  • Analyze user feedback from support issues to replicate defects and issues
Our ideal candidate:
  • Has a breadth of experience in software quality assurance in cloud-based products
  • Is aware of QA best practices and processes, and can establish QA function from scratch
  • Empathizes with our users. Knows what users want to accomplish, and can speak up when the solution doesn’t align with that
  • Is detailed oriented, can break things in ways developers could never imagine!
  • Has excellent problem-solving, analytical, and time-management skills with the ability to handle multiple tasks and prioritize
  • Has worked in Agile / scrum methodologies
  • Has experience working with browser debugging/development tools
  • Is an excellent communicator; can collaborate with the Support, Product, Engineering, and Design teams to raise quality standards

More about ZenHub:

At ZenHub we recruit the best and foster an environment that enables our team. That means a workplace that is diverse, inclusive, and open-minded. We welcome applicants of all backgrounds, regardless of race, colour, religion, sexual orientation, gender identity, national origin, or disability.   

We offer compensation commensurate with the high level of talent we seek, extensive benefits, and flexible time off policy.